The Deep Clean

The Deep Clean includes everything in the Classic Clean, plus deeper detailing: baseboards and trim by hand, interior window sills, light fixtures, ceiling fan blades, vents and registers, switch plates, and hard-floor edges. Windows and blinds are not included, but are available as add-on extras. It is the right choice when you want the full white-glove treatment in your home.

Yes. Every new client’s first visit is a Deep Clean. It resets the home to our Heritage Standard, and every recurring Classic Clean visit thereafter maintains that standard beautifully.

Yes. Many clients alternate, choosing a Deep Clean once a quarter and a Classic Clean between visits, or moving up to a Deep Clean seasonally. You can change your plan at any time with notice, and we will help you find the rhythm that fits your home.

Deep Clean clients receive first access to our most-requested appointment windows, including mornings and Fridays. A portion of our schedule is held exclusively for Deep Clean clients so you always have your pick of times.

Dry steam floor cleaning is available as an upgrade to the Deep Clean and is the gold standard for tile, stone, and grout. Add it seasonally or as needed. We will recommend a schedule based on your flooring type and traffic.

Trained, uniformed, background-checked Cleaning Consultants who have completed our Glisten Academy® certification. They are employees of Heritage Housekeepers®, not contractors, and they are the same faces you will see at each visit whenever possible. Consistency is the foundation of our service.

Yes. Heritage Housekeepers® carries full general liability insurance, workers compensation for every team member, and dishonesty bonding. Proof of coverage is available on request, and it is one of many reasons families entrust us with their homes.

Everything we need. Our team arrives with professional-grade vacuums, microfibre systems, and EPA-approved disinfectants. If you prefer we use products you keep on hand, or if a family member has sensitivities, simply note it on your Client Profile and we will follow your preferences to the letter.

Not at all. Most of our clients are at work, running errands, or travelling when we clean. We are happy to work with a keypad code, a lockbox, a garage code, or a hidden key, whatever suits your household. Whatever you decide is recorded securely in your Client Profile.

We adore them. Please tell us about them on your Client Profile: names, temperaments, and any special instructions. Our teams are trained to work calmly around pets, and we will always leave doors and gates as we found them. Pet sitting during your visit can also be added as an extra.

Every quote is based on your home: square footage, number of bathrooms, frequency of service, and any extras you have chosen. You will receive a clear, written price before anything is scheduled. No surprise fees, no upsells at the door, no per-cleaner charges.

Your cleaning is paid in full at booking through our secure checkout. We accept all major credit cards, so there is nothing to hand a cleaner and no envelope to leave on the counter. Receipts are emailed automatically.

Let our office know within 24 hours and we will return promptly to re-clean the area at no charge. Our No-Hassle Guarantee is simple: if it isn't right, we make it right.

Life happens. We ask for 48 hours notice to reschedule or skip a visit at no charge. Cancellations inside 48 hours are billed at 50% of the visit, since your team is already scheduled and holding the time for you.