Extras & Upgrades

Yes. Most extras can be added to any recurring visit. Simply let us know what you need and we will build it into your schedule. Some items, like upholstery shampooing or chandelier cleaning, are best scheduled on their own so we can dedicate the right team and time.

Absolutely. Many of our extras, like appliance detailing, laundry service, or steam floor cleaning, can be scheduled on their own. Reach out and we will arrange a visit that fits your needs.

No. These services follow the same access preferences you have on file for your regular cleaning.

À la carte. Each add-on has its own price, based on time and complexity. You will always see the price in writing before scheduling, and we confirm the total before any work begins.

Ask us. If it falls within the realm of housekeeping, chances are we can take care of it. We have helped with everything from gift-wrapping to plant care to preparing a home for a returning family after a long trip.

Trained, uniformed, background-checked Cleaning Consultants who have completed our Glisten Academy® certification. They are employees of Heritage Housekeepers®, not contractors, and they are the same faces you will see at each visit whenever possible. Consistency is the foundation of our service.

Yes. Heritage Housekeepers® carries full general liability insurance, workers compensation for every team member, and dishonesty bonding. Proof of coverage is available on request, and it is one of many reasons families entrust us with their homes.

Everything we need. Our team arrives with professional-grade vacuums, microfibre systems, and EPA-approved disinfectants. If you prefer we use products you keep on hand, or if a family member has sensitivities, simply note it on your Client Profile and we will follow your preferences to the letter.

Not at all. Most of our clients are at work, running errands, or travelling when we clean. We are happy to work with a keypad code, a lockbox, a garage code, or a hidden key, whatever suits your household. Whatever you decide is recorded securely in your Client Profile.

We adore them. Please tell us about them on your Client Profile: names, temperaments, and any special instructions. Our teams are trained to work calmly around pets, and we will always leave doors and gates as we found them. Pet sitting during your visit can also be added as an extra.

Every quote is based on your home: square footage, number of bathrooms, frequency of service, and any extras you have chosen. You will receive a clear, written price before anything is scheduled. No surprise fees, no upsells at the door, no per-cleaner charges.

Your cleaning is paid in full at booking through our secure checkout. We accept all major credit cards, so there is nothing to hand a cleaner and no envelope to leave on the counter. Receipts are emailed automatically.

Let our office know within 24 hours and we will return promptly to re-clean the area at no charge. Our No-Hassle Guarantee is simple: if it isn't right, we make it right.

Life happens. We ask for 48 hours notice to reschedule or skip a visit at no charge. Cancellations inside 48 hours are billed at 50% of the visit, since your team is already scheduled and holding the time for you.