Frequently Asked Questions

Get your price in seconds with our instant quote, then book your first cleaning online in a few minutes. Every new client starts with a Deep Clean. After that, you choose weekly, biweekly, or monthly cleanings.

No, we never do in-home walkthroughs. Instead, we ask for 3 photos of your home to help us understand it and give you an accurate price. You can simply text them to 832.242.9996. Your price is based on your home's size. After you book, you fill out a Client and Property Profile where you share your details, priorities, and preferences. We study it before your team arrives, so they show up informed and with a plan made for your home.

We currently serve two ZIP codes: 77494 in Katy, including south Cinco Ranch, Firethorne, Grand Lakes, Seven Meadows and Westheimer Lakes, and 77441 in Fulshear, including Fulshear, Cross Creek Ranch, Del Webb Fulshear, Fulbrook, Fulshear Lakes, Jordan Ranch, Pecan Ridge, Polo Ranch and Weston Lakes. Not sure if you're in our area? Text us at 832.242.9996.

Yes. Apartment cleanings start at $99: Studio or 1 bedroom $99, 2 bedroom $119, 3 bedroom $149, and 4 bedroom $169.

Pricing is based on your home's square footage.

Your first cleaning is a Deep Clean. It takes longer because we are removing buildup and bringing your home up to our standard. That work is what makes your recurring cleanings quicker and lower priced.

We keep pricing clear and transparent: your price is set by home size, plus any extras you choose. Some add-ons, like laundry and linen service, are quoted with your visit, and our office confirms the price of any add-on before work begins.

Payment in full is taken at booking through our secure Shopify checkout. We accept Visa, American Express, Discover, PayPal, and Venmo, among other options shown at checkout.

Yes, from time to time. Check our Discounts page, ask about our Referral Rewards program, or apply to be a Training House to save 20%. We also post occasional last-minute openings at a discount. Offers cannot usually be combined, so check each offer's terms.

No. Every new client's first cleaning is always a Deep Clean. It sets your home up for quicker, more affordable recurring cleanings, so there is no Classic or Deep choice to make for your first visit.

Everything in our Classic Clean, plus hand-detailed baseboards and trim, cabinet fronts wiped in full, light fixtures hand-wiped, ceiling fan blades cleaned, blinds and shutters thoroughly dusted, interior window sills wiped and tracks vacuumed, door frames and tops of doors wiped, vents and registers dusted, switch plates and door handles cleaned, hard-floor edges detailed, and priority scheduling. See the full room-by-room checklist on our Compare page.

Not on a Deep Clean. Those are included in a Move-In/Move-Out Clean, and you can add them to any visit: refrigerator interior $79, oven interior after self-clean $39, oven interior by hand $79.

Yes. Move-In/Move-Out cleanings start at $429 and include everything in the Classic and Deep Clean, plus inside the refrigerator, oven, cabinets, drawers, pantry, and closets, interior windows within step-stool reach, and a garage and patio sweep-out. The home must be completely empty. Text us at 832.242.9996 for a move-out quote.

After your first Deep Clean, you can choose daily cleanings, two or three days a week, weekly, biweekly (every two weeks), or monthly. Weekly cleanings start at $159, biweekly at $179, and monthly at $199 per cleaning. For daily or two to three days a week, text us at 832.242.9996 for pricing.

In every room we hand-dust surfaces and decor, clean mirrors and glass, dust light fixtures, ceiling fans, blinds and windowsills, dust baseboards, clear cobwebs, disinfect door knobs and light switches, and empty trash. Kitchens get countertops, sink, range top and faucets disinfected and polished, the microwave cleaned inside and out, and appliance exteriors polished. Bathrooms get tubs, showers, and toilets scrubbed and disinfected. We also vacuum carpets and stairs, wash hard floors, clean the washer and dryer exteriors and lint trap, and do a final walk-through of every room. The full checklist is on our Compare page.

That is our aim. Our recurring service includes the same trusted team every visit.

Detail extras are priced by home size, because bigger homes take longer. These size groups are used only for extras.

Interior refrigerator cleaning $79. Interior oven cleaning $39 after a self-clean cycle, or $79 cleaned by hand. Hard floor dry steam cleaning $29 to $69 by home size. Carpet deodorizing (up to 3 rooms) $19. Laundry and linen service is quoted with your visit.

Yes. You can add extras when you book, and you can see them priced for your home in our instant quote.

Book online at heritagehousekeepers.com/pages/book in three quick steps. You can also text us at 832.242.9996.

Priority scheduling gives you access to our most-requested appointment times. It is included with the Deep Clean and can be added to a Classic Clean for $29 flat.

Sometimes. When a spot opens up, we post it on our last-minute openings page, often at a discount. Each opening has its own terms, so read them before you book. Last-minute appointments are handled by one of our Team Leads.

Life happens, and we understand. We just ask for at least 48 hours' notice to cancel or reschedule. Your appointment time is reserved just for you, and it is very hard to fill on short notice, so changes made with less than 48 hours' notice have a 50% cancellation fee. The easiest way to let us know is a quick text to 832.242.9996.

We are closed on all federal holidays and in dangerous weather. If a recurring appointment lands on a federal holiday, we will reach out to reschedule it to another business day. If dangerous weather affects your appointment, we will contact you to reschedule.

Our office is open Monday to Friday, 6 AM to 4 PM. The fastest way to reach us is by text at 832.242.9996, or email hotline@heritagehousekeepers.com.

Not at all. Many clients are at work or running errands during their visit. As long as we have a way in, you are free to go about your day.

When you fill out your Client and Property Profile, please include your door or garage codes or key instructions so we can get in. We are happy to talk through any access arrangements that work for your household.

Pets are welcome, as long as they are comfortable with us. Whether you crate them, keep them in a room, or let them roam is completely up to you. You know your pets best.

It depends on the size of your home and how many cleaners we send. All first-time cleanings start at 9 AM, so your team has the whole day and is never rushed to get to the next house.

Tips are never expected, but they are always appreciated. 100% of any tip goes directly to your cleaner.

We use modern, eco-conscious products that are safe for your family and pets, along with microfiber cloths, proper technique, and careful attention to detail. If you have product preferences or sensitivities, just let us know and we will accommodate them. If there are specific products you'd like us to use, simply leave them out for us.

All cleaning supplies are included. For vacuums, we encourage you to provide your own and leave it in the kitchen for us. If you would rather we bring one, we are happy to. It is totally up to you.

Please put away any sentimental or valuable items before we arrive, so you have complete peace of mind while we clean. If there are specific products you'd like us to use, leave those out for us, along with your vacuum if you are providing one.

We make beds and arrange linens at every visit, and we change the sheets when fresh linens are left out for us.

Unless our office confirms it in writing, our services do not include: washing dishes or loading and unloading the dishwasher; washing entire walls or ceilings (we spot-clean walls, doors, and trim); picking up or decluttering heavy clutter; biohazards; mold remediation, pest infestations, or hoarding conditions; exterior windows or anything that needs a ladder; moving furniture or lifting anything over 25 lbs; packing, sorting personal paperwork, or handling cash and valuables; pressure washing or restoring permanent stains or wear; or care of children or plants.

We want every client to be 100% satisfied. That is our promise, and our No-Hassle Guarantee. If you have any concerns at all, please contact our office as soon as possible, ideally within 24 hours, by texting 832.242.9996, and we will make it right. No forms, no fuss.

Yes. Heritage Housekeepers carries full general liability insurance, workers compensation for every team member, and dishonesty bonding. Proof of coverage is available on request.

Our housekeepers are our own W-2 employees, background-checked, hired, and trained by us. We never subcontract. It is the only way we can be sure our standards are met in every home, every time.

Yes. Heritage Housekeepers is locally owned and operated in Fulshear, Texas, and a proud member of the Fulshear Regional Chamber of Commerce. We live in the community we serve.

Founder Katie Pearse started her first cleaning company in 2008 and has run cleaning companies ever since. She also founded Glisten Academy, where she trains and mentors cleaners and cleaning business owners. Katie has been featured in Better Homes & Gardens, Southern Living, Bob Vila, and Jobber.

It is Katie's cleaning method: Dust, Drench, Dazzle + Disinfect. Every Heritage housekeeper is trained and certified in it through Glisten Academy.

Text 832.242.9996 or email hotline@heritagehousekeepers.com. Our mailing address is 2340 Texas Heritage Parkway, Ste 700-383, Katy, TX.